Repair shops used to face scam accusations daily, but the good news is that they can fight against these scam accusations. In this article, we will discuss the kinds of scam accusations which repair shops can face and how they can fight against them.
There are various scam accusations that repair shops face on a daily basis. Some of the common scam accusations and ways to encounter them are mentioned below
The Price increased from Quoted
Sometimes a customer comes into the phone repair shop and asks for the cost of repairs. Upon quoting a price from the repair shop, they drop their device for repair because the price seems reasonable to the customer. However, when the customer returns to the shop to take their repaired device, the repair shop tells them the price has increased. The increase might be due to the complexity of repairing the smartphone, which leaves the customer paying a high amount. The customer then accuses the shop owner of the high cost of repairing their phone. Such accusations are common nowadays, which repair shops might face if they are not careful.
With a little bit of care and adjustments to the workflow, repair shops might be able to combat such accusations easily. They can do this by informing their customers about the cost and available options, thereby receiving their authorization. What they can do in this regard is have them sign work authorization forms of sorts. It will enable you as a repairer to cover your liabilities and prove that the customer knew about the charges beforehand.
Non-genuine Parts used in the Repair
Sometimes customers accuse repair shops that they repair their phones with used or substandard parts. Most customers fear that their phone, once opened for repair, might not be the same anymore. They believe their device to be slower, weaker, and exposed to issues. That’s why they blame repair shops.
The way to deal with such accusations is to inform the customers about the sources of repair parts, i.e., from the manufacturer or third party. Informing the customers might help build trustworthy relationships with customers. Furthermore, doing so might be helpful in case of litigation, and you will be able to prove that your suppliers were authentic.
Device Claiming Back
Sometimes, customers leave their phones for repair and forget to receive them. Then, later on, accuse repair shops or technicians of swindling their phones. Therefore, ensuring the phone is delivered to both the repairer and the customer is essential.
Repair shops can combat such accusations by providing valid receipts (the sheet where customers sign when they pick the device up), which might help prove that you have returned the device to the customers. To avoid inconvenience, note every detail of the exchange and let it sign by the customer. In addition, registering details regarding repair to be done will serve as proof in case you need them later.
Defenses in Case of litigation
In case of litigation, you can fight cases with legitimate claims and defense in a court of law. Some of such defenses which you can use are
There might be cases where customers misunderstand something and file a lawsuit against the repair shop. In such cases, your attorney can help you clear the misunderstanding of the customer to drop their charges. Be sure to have a legal remedy available to combat such situations.
Some cases depend on whether the repair shop has the intention to deceive the customer. In such situations, you must have proof to highlight your intent. Your attorney can mount a defense against such accusations, and you should be able to prove your intentions.
Another way you can defend yourself if the customer accuses you are to receive their consent beforehand, which might be helpful later. It will save you trouble with customers. Informed them about what you will do and how much it will cost, then take their consent. Documented consent helps you fight against scam accusations.
Lastly, it is always good to take safety measures such as having CCTV in your store and asking for customer authorization before working on a repair. These measures will be helpful in the long run and help combat such situations if they arise.